Monica Green, Sr. Director (Epicore University, L&D) at Epicore Software, closes up to 95% of her deals thanks to education!
Joe Moriarty (CEO, Raven360) met with her for the second time on the Training-Led Growth Podcast to learn more from her growth this past year. They go over the value of incorporating education into Product Development and reducing churn by including training into the products and services being sold.
Futurist. Strategist. Architect. Monica's brain is ambidextrous. She loves an active lifestyle and always tries to do stuff that makes her heart beat faster. She leads a large global software L&D team and drives the overall learning strategy for SaaS and on-premises ERP products.
Mantra: Our customer's best experience becomes their minimum expectation.
There are products like yours that solve really tough problems and you may have got users searching for solutions to these problems but, when users don't know how to use your product to its fullest extent and get the maximum value out of it, they churn. At Raven360, we believe in creating product experts and that's the reason why we are providing product training for the users.