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The Power of Design for Humans for the Best Customer Experience

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About the Episode

In this video, Joe sits with Richard Banfield, VP Design Transformation at Invision, to discuss the power of designing for humans in order to create a delightful customer experience. What's the link with Training-Led Growth? It's all about creating product fans and experts at scale!

About the Guest

Richard is a father, author, designer, CEO and avid cyclist. He's the coauthor of Product Leadership & Design Sprints, the VP of Design Transformation at InVison, and a keynote speaker.

About Raven360 - Training-Led Growth

There are products like yours that solve really tough problems and you may have got users searching for solutions to these problems but, when users don't know how to use your product to its fullest extent and get the maximum value out of it, they churn. At Raven360, we believe in creating product experts and that's the reason why we are providing product training for the users.