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The Evolution of Customer Learning

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About the Episode

Dirk Braune, Area Vice President, Education Strategy, Development and Delivery at BMC Software and Joe Moriarty, CEO at Raven360 discuss the significant learning changes (and challenges) that occurred over the last 20 years: content creation, coronavirus, on-demand learning, contextual learning, and learning in the stream of work. They also drilled deeper into the learning trends and shifts from instructor-led training to contextual on-demand training. Don't miss out on this conversation if you are a Learning or Customer Success leader!

About the Guest

20+ years in Education to find and implement relevant and innovative solutions to enable customers and partners. 

Expertise

  • Education Strategy
  • Training development
  • Training delivery

About Raven360 - Training-Led Growth

There are products like yours that solve really tough problems and you may have got users searching for solutions to these problems but, when users don't know how to use your product to its fullest extent and get the maximum value out of it, they churn. At Raven360, we believe in creating product experts and that's the reason why we are providing product training for the users.