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Leveraging Customer Training For Customer Success

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About the Episode

Joe and Jordan discussed the importance of dynamic digital communication when it comes to customer support and customer success interactions.

Glia enables financial services firms to interact with their customers on a deeper, more human level in order to provide the best service possible.

About the Guest

Jordan Christopher Currently Serves as SVP Global Sales at SaleMove. Jordan Christopher has been named Vice President of Sales of SiSense. The former MicroStrategy (NASDAQ: MSTR) executive takes over the sales reigns of the fast growing company, which registered triple growth for the third consecutive year in 2013 and opened its U.S. headquarters in New York City.

Prior to joining SiSense, Christopher served as MicroStrategy’s Head of Worldwide Sales, Cloud, with global responsibility for sales and distribution of the company’s cloud-based business intelligence and analytics solutions. Christopher, who brings 15 years of enterprise sales and sales management experience to SiSense has a proven track record consistently exceeding performance targets and building world-class sales teams.

About Raven360 - Training-Led Growth

There are products like yours that solve really tough problems and you may have got users searching for solutions to these problems but, when users don't know how to use your product to its fullest extent and get the maximum value out of it, they churn. At Raven360, we believe in creating product experts and that's the reason why we are providing product training for the users.