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Customer Retention

5 min read

How to Increase Customer Lifetime Value

Customer Lifetime Value (CLV, CLTV, or LTV) is a hugely important metric, and improving it is a primary objective for many businesses. Improving CLV...

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Customer Loyalty and Retention

6 min read

Customer Loyalty and Customer Retention

Both customer loyalty and customer retention are vital parts of a business strategy. Understanding and measuring both is crucial to succeeding in any...

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SaaS Inside Look Part 1

4 min read

SaaS Inside Look Part 1: How Epicor Uses Customer Training to Drive Customer Success

We recently sat down with Monica Green, the Director of Learning and Development Strategy at Epicor Software to discuss the importance of customer...

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