Raven360 Blog (3)

How to Create an Amazing Customer Training Program That Drives Revenue Growth

February 4, 2020 | by Joe Moriarty

The increased complexity of tech products has caused low adoption rates and high churn. Learn how to create a customer training program that solves both of those issues.

How to Reduce Churn, Accelerate Customer Success, and Steadily Increase Profits

February 4, 2020 | by Joe Moriarty

Technology Companies Need a New Strategy for Turning Users into Educated Customers and Passionate Evangelists

SaaS Inside Look Part 2: How Epicor Rapidly Produces Customer Training Content

December 23, 2019 | by Joe Moriarty

Monica Green, Director of L&D Strategy at Epicor, shares her secrets for rapidly producing customer training content

SaaS Inside Look Part 1: How Epicor Uses Customer Training to Drive Customer Success

December 23, 2019 | by Joe Moriarty

Learn the exact steps you can take to leverage customer training for fast and consistent revenue growth. Included is a case study with real use cases.

What is Training-Led Growth?

November 8, 2019 | by Joe Moriarty

In the mid-2000s, the software-as-a-service (SaaS) business model was rapidly growing in popularity and would soon be ubiquitous. Unfortunately, SaaS vendors were running into a major problem.

Learning in the Flow of Work

October 10, 2019 | by Joe Moriarty

How to boost employee morale, decrease burnout, and maximize productivity by seamlessly integrating learning into the workflow

5 Key Customer Training Features Your Learning Management System is Lacking (And What to Use Instead)

September 16, 2019 | by Joe Moriarty

If your organization sells complex products, your customers will likely need guidance on how to set up and use those products to extract the maximum amount of value as possible.

How to Choose the Right Learning Management System for Customer Training?

August 14, 2019 | by Joe Moriarty

Learn about why you should be using a learning management system for your customer training program, and how to choose the right LMS for your business.

In customer success

4 Key Sales Enablement Platform Features Your LMS Is Lacking

July 5, 2019 | by Joe Moriarty

Sales reps need tools to ensure they’re fully prepared for every customer interaction. Find out what features your LMS is lacking and what to use instead.