We recently sat down with Monica Green, the Director of Learning and Development Strategy at Epicor Software to discuss the importance of customer training, and get an inside look at her process for producing content rapidly and efficiently.
We recently sat down with Monica Green, the Director of Learning and Development Strategy at Epicor Software to discuss the importance of customer education and adoption.
In the mid-2000s, the software-as-a-service (SaaS) business model was rapidly growing in popularity and would soon be ubiquitous. Unfortunately, SaaS vendors were running into a major problem.
Around 85% of the global workforce are either not engaged, or actively disengaged at work, according to research by Gallup.
If your organization sells complex products, your customers will likely need guidance on how to set up and use those products to extract the maximum amount of value as possible.
Most business leaders are familiar with Learning Management Systems (LMS) as a means to train employees on company policies and best practices. While the benefits of training employees are obvious, more organizations are beginning to realize the ROI potential of using an LMS to develop a customer training program, as well.
In today’s competitive sales environment, up-to-date and engaging sales training, information, and coaching is more important than ever. Sales reps need the latest tools to ensure they’re fully prepared for every kind of customer interaction, and sales leaders need the ability to monitor their team’s performance and provided any needed coaching.
At Raven360 we know that the keys to driving continued content engagement are an appealing user interface and ease of locating content. We’re excited to share our most recent platform updates! Read on to learn about our latest product release, which includes a new Learner Activity Dashboard and a redesign to our content tiles. The updates were released on June 27.
The fast pace of change is one of the biggest challenges for training and development teams working inside modern enterprises.
Your employees, sales teams, partners, and customers need up-to-date training so they can quickly master your constantly-evolving products and services in order to effectively sell, support, and use them.