Raven360 Blog

How to Create a Customer Training Program That Reduces Churn and Maximizes Profitability

February 4, 2020 | by

Follow These 7 Steps to Create a Wildly Successful Customer Training Program

While we may be in the midst of a technology and software “Golden Age”, it hasn’t come without significant growing pains.

How to Reduce Churn, Accelerate Customer Success, and Steadily Increase Profits

February 4, 2020 | by

Technology Companies Need a New Strategy for Turning Users into Educated Customers and Passionate Evangelists

While technology companies across nearly every industry have achieved steady revenue growth in recent years, the complexity of their products has increased at a similar rate.

SaaS Inside Look Part 2: How Epicor Rapidly Produces Customer Training Content

December 23, 2019 | by

Monica Green, Director of L&D Strategy at Epicor, shares her secrets for rapidly producing customer training content

We recently sat down with Monica Green, the Director of Learning and Development Strategy at Epicor Software to discuss the importance of customer training, and get an inside look at her process for producing content rapidly and efficiently.

SaaS Inside Look Part 1: How Epicor Uses Customer Training to Drive Customer Success

December 23, 2019 | by

We recently sat down with Monica Green, the Director of Learning and Development Strategy at Epicor Software to discuss the importance of customer education and adoption.

What is Training-Led Growth?

November 8, 2019 | by

How Customer Training Creates Product Evangelists

In the mid-2000s, the software-as-a-service (SaaS) business model was rapidly growing in popularity and would soon be ubiquitous. Unfortunately, SaaS vendors were running into a major problem.

Learning in the Flow of Work

October 10, 2019 | by

How to boost employee morale, decrease burnout, and maximize productivity by seamlessly integrating learning into the workflow

Around 85% of the global workforce are either not engaged, or actively disengaged at work, according to research by Gallup.

5 Key Customer Training Features Your Learning Management System is Lacking (And What to Use Instead)

September 16, 2019 | by

If your organization sells complex products, your customers will likely need guidance on how to set up and use those products to extract the maximum amount of value as possible.

How to Choose the Right Learning Management System for Customer Training?

August 14, 2019 | by

Most business leaders are familiar with Learning Management Systems (LMS) as a means to train employees on company policies and best practices. While the benefits of training employees are obvious, more organizations are beginning to realize the ROI potential of using an LMS to develop a customer training program, as well.

In customer success

4 Key Sales Enablement Platform Features Your LMS Is Lacking

July 5, 2019 | by

In today’s competitive sales environment, up-to-date and engaging sales training, information, and coaching is more important than ever. Sales reps need the latest tools to ensure they’re fully prepared for every kind of customer interaction, and sales leaders need the ability to monitor their team’s performance and provided any needed coaching.