“Tell me and I forget. Teach me and I remember. Involve me and I learn.” - Benjamin Franklin
Travel bans are forcing companies around the globe to adopt a remote work culture in record numbers.
To our Raven360 Customers and Partners:
In light of the current global situation with COVID-19, I wanted to share with you Raven360’s plans to ensure business continuity and the safety of our employees and communities. Our top priorities continue to be the health and well-being of our employees, as well as the mitigation of potential service disruptions to our customers.
The benefits of implementing a customer training program are well-known.
If your organization sells complex products, your customers will likely need guidance on how to use those products to achieve their goals.
While technology companies across nearly every industry have achieved steady revenue growth in recent years, the complexity of their products has increased at a similar rate.
We recently sat down with Monica Green, the Director of Learning and Development Strategy at Epicor Software to discuss the importance of customer training, and get an inside look at her process for producing content rapidly and efficiently.