Raven360 Blog

Remote Training & On-demand Corporate Learning in 2020: Getting Started & Doing it More Effectively

March 19, 2020 | by Joe Moriarty

The Benefits of Remote Training & Virtual Learning

Highly measurable
Accessible anytime, anywhere
Lower costs
Increased productivity and efficiency
Interactivity and gamification
Security
Easy to get started

How to Get Started With a Corporate Training Platform

Investigate the vendor & platform
Develop an implementation plan

Delivering Remote Training & On-demand Learning More Effectively

Understand your learners better than they understand themselves
Create a seamless on-boarding process
Launch product training alongside product updates
Add gamification to the mix
Launch frequent content iterations based on reporting & analytics

Launching a Successful Virtual Corporate Event or Conference

Have a unique hook
Warm up your audience with pre-event offers
Leverage influencers’ networks for promotion
Automate, automate, automate!

Travel bans are forcing companies around the globe to adopt a remote work culture in record numbers.

Raven360 - COVID-19 Continuity plan

March 13, 2020 | by Joe Moriarty

To our Raven360 Customers and Partners:

In light of the current global situation with COVID-19, I wanted to share with you Raven360’s plans to ensure business continuity and the safety of our employees and communities. Our top priorities continue to be the health and well-being of our employees, as well as the mitigation of potential service disruptions to our customers.

6 Tips to Maximize the Success of Your Customer Training Program Using an LMS

March 10, 2020 | by Joe Moriarty

The benefits of implementing a customer training program are well-known.

9 Advantages of Using an Online Customer Training Platform Over a Traditional LMS

March 10, 2020 | by Joe Moriarty

If your organization sells complex products, your customers will likely need guidance on how to use those products to achieve their goals.

How to Create a Customer Training Program That Reduces Churn and Maximizes Profitability

February 4, 2020 | by Joe Moriarty

Follow These 7 Steps to Create a Wildly Successful Customer Training Program

While we may be in the midst of a technology and software “Golden Age”, it hasn’t come without significant growing pains.

How to Reduce Churn, Accelerate Customer Success, and Steadily Increase Profits

February 4, 2020 | by Joe Moriarty

New Strategy for Technology Companies to Turn Users into Educated Customers and Passionate Evangelists

While technology companies across nearly every industry have achieved steady revenue growth in recent years, the complexity of their products has increased at a similar rate.

SaaS Inside Look Part 2: How Epicor Rapidly Produces Customer Training Content

December 23, 2019 | by Joe Moriarty

Monica Green, Director of L&D Strategy at Epicor, shares her secrets for rapidly producing customer training content

We recently sat down with Monica Green, the Director of Learning and Development Strategy at Epicor Software to discuss the importance of customer training, and get an inside look at her process for producing content rapidly and efficiently.

SaaS Inside Look Part 1: How Epicor Uses Customer Training to Drive Customer Success

December 23, 2019 | by Joe Moriarty

We recently sat down with Monica Green, the Director of Learning and Development Strategy at Epicor Software to discuss the importance of customer education and adoption.

What is Training-Led Growth?

November 8, 2019 | by Joe Moriarty

How Customer Training Creates Product Evangelists

In the mid-2000s, the software-as-a-service (SaaS) business model was rapidly growing in popularity and would soon be ubiquitous. Unfortunately, SaaS vendors were running into a major problem.

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