Raven360 Blog

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10 Steps to Develop a Customer Training Program

August 17, 2021 | by Joe Moriarty

Companies can successfully develop and implement a customer training program through intentional planning, design, and execution.

7 Proven Ways to Increase Customer Engagement

August 4, 2021 | by Joe Moriarty

Customer engagement is about processes used to create, build, and maintain customer relationships. Learn about the proven ways to increase it

The Most Important Customer Training KPIs to Track

June 23, 2021 | by Joe Moriarty

In this blog, we’ll take a look at the best ways to assess customer training through KPIs, and the 7 KPIs you need to track.

In customer success

How to Increase Customer Lifetime Value

May 4, 2021 | by Joe Moriarty

Customer Lifetime Value (CLV) is an important metric and improving it is a primary objective for businesses. Learn 9 actionable ways to increase it

Customer Loyalty vs. Customer Retention: What’s the Difference?

April 8, 2021 | by Joe Moriarty

Both customer loyalty and customer retention are key parts of a business strategy. Although they’re sometimes used interchangeably, it's important to understand how they’re distinctly different.

How to Measure the Value, Impact, and ROI of Customer Training

February 25, 2021 | by Joe Moriarty

Understand how to measure your customer training ROI and how to increase customer retention and revenue. Find out more on how to do it.

In customer success

10 Ways to Skyrocket Employee Engagement Using Gamification

February 1, 2021 | by Joe Moriarty

You know gamification is effective at increasing employee engagement…but how do you implement it? Read on to learn 10 ways for adding gamification to your corporate learning strategy.

LinkedIn Learning Review: Is it Worth it in 2021?

January 5, 2021 | by Joe Moriarty

Learn more about all LinkedIn Learning has to offer. This blog article provides a complete review of LinkedIn Learning's product offering, and discusses Raven360's plan to integrate the platform with theirs.

9 New Employee Onboarding Best Practices You Can't Ignore

November 24, 2020 | by Joe Moriarty

What is a successful onboarding? Here are 9 best practices for a seamless onboarding process that you can follow.

In Corporate Training