Raven360 Blog

SaaS Inside Look Part 2: How Epicor Rapidly Produces Customer Training Content

December 23, 2019 | by

Monica Green, Director of L&D Strategy at Epicor, shares her secrets for rapidly producing customer training content

We recently sat down with Monica Green, the Director of Learning and Development Strategy at Epicor Software to discuss the importance of customer training, and get an inside look at her process for producing content rapidly and efficiently.

SaaS Inside Look Part 1: How Epicor Uses Customer Training to Drive Customer Success

December 23, 2019 | by

We recently sat down with Monica Green, the Director of Learning and Development Strategy at Epicor Software to discuss the importance of customer education and adoption.

What is Training-Led Growth?

November 8, 2019 | by

How Customer Training Creates Product Evangelists

In the mid-2000s, the software-as-a-service (SaaS) business model was rapidly growing in popularity and would soon be ubiquitous. Unfortunately, SaaS vendors were running into a major problem.

Learning in the Flow of Work

October 10, 2019 | by

How to boost employee morale, decrease burnout, and maximize productivity by seamlessly integrating learning into the workflow

Around 85% of the global workforce are either not engaged, or actively disengaged at work, according to research by Gallup.

5 Key Customer Training Features Your Learning Management System is Lacking (And What to Use Instead)

September 16, 2019 | by

If your organization sells complex products, your customers will likely need guidance on how to set up and use those products to extract the maximum amount of value as possible.

How to Choose the Right LMS for Your Customer Training Program

August 14, 2019 | by

Most business leaders are familiar with Learning Management Systems (LMS) as a means to train employees on company policies and best practices. While the benefits of training employees are obvious, more organizations are beginning to realize the ROI potential of using an LMS to develop a customer training program, as well.

In customer success

4 Key Sales Training and Enablement Features Your Learning Management System is Lacking (And What to Use Instead)

July 5, 2019 | by

In today’s competitive sales environment, up-to-date and engaging sales training, information, and coaching is more important than ever. Sales reps need the latest tools to ensure they’re fully prepared for every kind of customer interaction, and sales leaders need the ability to monitor their team’s performance and provided any needed coaching.

June 2019 New Updates Release Info

July 4, 2019 | by

At Raven360 we know that the keys to driving continued content engagement are an appealing user interface and ease of locating content. We’re excited to share our most recent platform updates! Read on to learn about our latest product release, which includes a new Learner Activity Dashboard and a redesign to our content tiles. The updates were released on June 27.

In Product Updates

Learning Management System vs Learning Experience Platform: Which is the Right Enterprise Solution?

June 3, 2019 | by

The fast pace of change is one of the biggest challenges for training and development teams working inside modern enterprises.

Your employees, sales teams, partners, and customers need up-to-date training so they can quickly master your constantly-evolving products and services in order to effectively sell, support, and use them.

In learning and development, learning culture, Training Management Software