While we may be in the midst of a technology and software “Golden Age”, it hasn’t come without significant growing pains.
While technology companies across nearly every industry have achieved steady revenue growth in recent years, the complexity of their products has increased at a similar rate.
We recently sat down with Monica Green, the Director of Learning and Development Strategy at Epicor Software to discuss the importance of customer training, and get an inside look at her process for producing content rapidly and efficiently.
We recently sat down with Monica Green, the Director of Learning and Development Strategy at Epicor Software to discuss the importance of customer education and adoption.
In the mid-2000s, the software-as-a-service (SaaS) business model was rapidly growing in popularity and would soon be ubiquitous. Unfortunately, SaaS vendors were running into a major problem.
If your organization sells complex products, your customers will likely need guidance on how to set up and use those products to extract the maximum amount of value as possible.
Most business leaders are familiar with Learning Management Systems (LMS) as a means to train employees on company policies and best practices. While the benefits of training employees are obvious, more organizations are beginning to realize the ROI potential of using an LMS to develop a customer training program, as well.
In today’s competitive sales environment, up-to-date and engaging sales training, information, and coaching is more important than ever. Sales reps need the latest tools to ensure they’re fully prepared for every kind of customer interaction, and sales leaders need the ability to monitor their team’s performance and provided any needed coaching.